Saturday, September 19, 2009

Confusion Between Business and Consumer Class Peripherals

Every once in a while, one of our clients sees a computer peripheral that catches their eye. Slick packaging, strong promises of performance and a great price.

Once it’s purchased, the disappointment starts. Expensive consumables, short warranties and consumer oriented support from the manufacturer.

This week, one of our clients discovered this the hard way. The peripheral would no longer function properly due to security updates for Windows XP. Driver updates were no longer being produced as the item had been discontinued after a few short years.

We frequently ask our clients to speak with us regarding their equipment needs before making a purchase. Consumer class devices don’t work well in most business environments. They’re not built for amount of work businesses generate. And they lack the business class support you may need over the life of the unit.

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