Saturday, October 8, 2011

Print spooler crashing

We’ve seen this error twice in the past two months. If you restart the spooler service, it crashes again and won’t stay running.

If a quick system restore won’t fix the problem, try this Microsoft Fix-It tool. It’s great as you don’t have to manipulate the registry by hand.

Friday, September 30, 2011

.NET 4 causes SBS 2003 Performance Report alert

.NET 4 should not be installed on a SBS 2003 unless you’re installing an app that requires it. When you do this, the daily reports will now contain an alert letting you know the .NET 4 automatic service is not running and should be.

If you try to start the .NET 4 service, is starts and stops. So, to remove the alert from the report, install this Microsoft FixIt program.

Saturday, September 24, 2011

Timeslips error - “Could not start the database engine. There may not be enough memory to use it or the software may be improperly installed”.

Timeslips can usually fix this error automatically, however a reboot can also correct this error. However if you’re working with an older version and it persists, do the following:

  • open the BDE Administrator in the Control Panel
  • click on the Configuration tab in the left panel
  • expand System and click on INIT
  • look for MAXFILEHANDLES and MEMSIZE. Each should be at least 200.
  • restart Timeslips

Saturday, August 6, 2011

HP Host Based LaserJet printers won’t work in a Remote Desktop session

LaserJet models P1100, P1560, P1600 and P2030 series are “host based” and don’t work with Microsoft’s Easy Print Remote Desktop driver. The work around is to install the driver on the Remote Desktop server and then change group policy so the Easy Print driver is not used first in a Remote Desktop session.
Go to Computer Config -> Admin Templates -> Windows Components -> Remote Desktop Services -> RD Session Host -> Printer Redirection -> Use Remote Desktop Easy Print printer driver first –> disabled.

Saturday, July 2, 2011

ATI Catalyst Control Center Woes

On more than one occasion, we’ve seen ATI’s Catalyst Control Center (CCC) crash on startup and a uninstall/reinstall does not correct the problem.

After numerous searches, we came across the following steps that worked for us. Since this involves modifying the registry and other configuration information, proceed with caution as it may not work for you. In other words, make a backup or set a restore point at the very least:

  • Uninstall CCC via the control panel.
  • Ensure the following registry keys are blank:
    • HKCU/Software/ATI/ACE
    • HKLM/Software/ATI/ACE
  • Confirm c:\Program Files\ATI Technologies\ATI.ACE is empty
  • Review the c:\Windows\Assembly folder to see if any files with a public key token of "90ba9c70f846762e" exist. If so, remove by by right clicking and selecting Uninstall.
  • Confirm the appropriate (User)\AppData\Local\ATI\ACE folder is empty (folder location may vary depending on OS version.
  • Reboot and reinstall CCC.

Saturday, June 11, 2011

Excel Stalls When Starting Up

We came across an Excel installation that was extremely slow to start. We tried Excel’s safe mode and it was lightning fast, like it should be. Since there were no Excel add-ins on this machine, the fix was simple. Rename the toolbar and quick access bar files.

For more info, check out this MS knowledgebase file here.

Saturday, June 4, 2011

“Adobe PDF creation cannot continue because Acrobat is not activated” error

Adobe Acrobat 8, 9 and X may return this error even if it’s activated. Interestingly enough, there are not 2 or 3 but 11 possible fixes to this issue that Adobe has documented here.

Saturday, January 15, 2011

Installing a self-signed certificate in Windows 7

Have you tried it and found it doesn’t work like it used to? There’s a simple trick to get it to work. It’s starting up Internet Explorer as an Administrator.

  • Locate the Internet Explorer shortcut in the Start Menu and right click. Select Run as Administrator.
  • Navigate to the site with the self-signed certificate.
  • Click on “Continue to this website (not recommended)
  • In the Internet Explorer address bar, click on the Certificate Error message. A drop down box will appear warning you about the untrusted certificate. Click on the View Certificates link at the bottom of the box.
  • A Certificates dialog box will appear. Click on Install certificate.
  • This starts the Certificate Import Wizard. Click next.
  • Click on the radio button “Place all certificates in the following store” and click the Browse button.
  • Select “Trusted Root Certification Authorities” and click OK.
  • Click Next and the Finish to close the Certificate Import Wizard.
  • You’ll get a warning message about the certificate; click Yes to close the box. Another box will appear letting you know the import was successful. Click OK to close this message box.
  • Click OK to close the Certificates dialog box.